Customer Experience
WE’RE HERE TO HELP
We’re not just your software vendor—we’re your partner. From training to user conferences to one-on-one assistance, we’re proud to offer unparalleled customer service.
SUPPORT
As a CONVERGE user, you have complete access to the years of CFD experience on our Development and Applications teams. Have a question or request? Our efficacious CFD engineers are just a phone call (or email) away!
PARTNERSHIPS AND COLLABORATIONS
We’ve formed partnerships and collaborations with industry-leading companies and elite national labs and academic institutions across the globe. These affiliations help us meet your needs with innovative surface preparation tools, state-of-the-art physical models, and optimized solvers. Convergent Science has partnered with Oracle Cloud Infrastructure to create CONVERGE Horizon, a cloud computing service, to offer HPC on demand. We also collaborate with a number of other cloud computing companies to support your HPC workflow.
TRAINING
Convergent Science offers free introductory and advanced training in the United States, Europe, and India several times per year. Our Applications engineers are here to teach you everything you need to know about CONVERGE. We also offer free on-demand training through the Convergent Science Hub, so that anyone anywhere can learn to use CONVERGE.
Have a specific case you need help with? Sign up for Personalized Case Setup assistance upon completion of the introductory training course. A Convergent Science support engineer will walk you through your case online.
FORUM
Sometimes you just want to talk to other CONVERGE users, and Convergent Science is dedicated to facilitating peer-to-peer discussion. Through the CONVERGE forum at CFD Online, you can exchange ideas with and learn from other CONVERGE users. Members of the Convergent Science Applications team monitor the forum and provide expert guidance.
USER CONFERENCES
CONVERGE User Conferences bring together CFD engineers from around the world for a week of technical presentations, training sessions, and networking events. Each conference features keynote speeches from preeminent CFD engineers and presentations by your peers in industry, national labs, and academia. Topics covered range from urea deposit modeling to engine knock prediction to blood damage modeling.
CONVERGE User Conferences also include evening receptions and networking events. Past attendees have enjoyed casino nights, trivia contests, and castle tours. In addition to being fun, these gatherings offer conference participants the chance to network in a more relaxed environment.
We also offer one-day workshops on specific CONVERGE applications in Europe. Participants attend presentations by technical experts and specialized CONVERGE demonstrations. Each workshop includes a networking lunch and coffee breaks.